Cancellation & Refund Policy

Effective Date: August 31, 2024
Website: www.xofy.tech
 

At XOFY TECH PRIVATE LIMITED (“XOFY TECH”, “we”, “our”, or “us”), we strive to provide high-quality services and customer satisfaction. This Cancellation and Refund Policy outlines the terms under which you may cancel services and seek a refund for products or services purchased through www.xofy.tech or any of our affiliated platforms.
 

1. General Policy

All purchases made on XOFY TECH platforms are governed by this policy unless a separate agreement or specific terms apply.
 

2. Cancellation of Services

a) Subscription Services

• You may cancel a subscription service at any time via your account dashboard or by emailing support@xofy.tech.

• Cancellation will be effective at the end of the current billing cycle unless otherwise specified.

• No partial refunds will be issued for unused days within the billing period.
   

b) One-Time Project Services

• For custom development or consulting services, cancellations must be requested in writing before work begins.

• If work has already commenced, cancellation may be permitted at the discretion of XOFY TECH and any applicable refund will be calculated based on the work completed until the cancellation request is received.
   

3. Refund Policy

a) Digital Products & Subscriptions

• As our services and products are primarily digital in nature (such as software, AI tools, and platform access), all sales are final and non-refundable unless stated otherwise in writing or under a specific promotional campaign.

• Exceptions to this policy may be considered for:

  • Duplicate transactions

  • Technical issues that prevent use of the product and cannot be resolved by our support team
     

b) Custom Development & Consulting Projects

• If a cancellation is approved before significant work has started, we may issue a partial refund minus any non-recoverable costs or hours already billed.

• Once the deliverables have been submitted, no refund will be issued unless the service was demonstrably defective or did not meet agreed specifications, subject to mutual evaluation.
   

4. Requesting a Cancellation or Refund

To request a cancellation or refund, please contact us at:

📧 hello@xofy.tech
 

Your request should include:

• Your full name and email used for the purchase

• Transaction ID or invoice number

• Reason for cancellation or refund
   

We aim to process all eligible refund requests within 7-10 business days of receiving complete details.
 

5. Non-Refundable Items

The following are non-refundable:

• Services already rendered or accessed

• Partially used or expired subscriptions

• Custom development services with approved scope

• Third-party fees paid on your behalf (e.g., domain names, hosting, licensing)
   

6. Modifications to this Policy

We reserve the right to update or change this Cancellation and Refund Policy at any time. The revised policy will be posted on this page with a revised effective date. Continued use of our Services after any such changes indicates your acceptance of the updated terms.
 

7. Contact Us

If you have questions or require further clarification regarding this policy, feel free to contact us:

📧 hello@xofy.tech
🌐 www.xofy.tech
📍 XOFY TECH PRIVATE LIMITED, Gurgaon, Haryana, India